Order status
Track your order.
Enter the order number from your confirmation email and the email address you used at checkout.
Your order number is in the subject line of your confirmation email. Numbers only — the # is optional.
Secure lookup · your details are only used to find your order
Have an account? Order history →
Ships across Canada•
Xpresspost 1–2 business days•
Free shipping over $250•
Tracked delivery on every order
All NexPept products are intended for laboratory research use only. Not for human or veterinary use.
How it works
From checkout to your door.
1
Step one
Order placed
Your confirmation email arrives with the order number in the subject line.
2
Step two
Payment confirmed
We start preparing your order the moment payment clears.
3
Step three
Preparing shipment
Picked, packed and labelled in plain, discreet packaging.
4
Step four
Shipped
The first Canada Post scan triggers your tracking email automatically.
Need a hand
Answers in one tap.
Where’s my tracking number?
Emailed automatically the moment your order ships. Check your spam folder first.
Shipping policy →
Need your batch certificate?
Open the laboratory report for the lot number printed on your vial.
COA library →
Ordered with an account?
Your full order history and statuses live in your account.
My account →
Still have a question?
Shipping times, payment methods and storage are covered in the FAQ.
Read the FAQ →
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