Shipping Policy
Shipping & Delivery
How orders are processed, packed and delivered within Canada, including dispatch cut-off times, delivery estimates and tracking.
Order processing
When your order ships
Payment confirmed
Orders are queued for fulfilment once payment has been confirmed.
Packed the same day
Orders paid before 2:00 p.m. EST on a business day are packed and dispatched that day.
Tracking sent
Your Canada Post Xpresspost tracking number is emailed as soon as the order has shipped.
Delivery estimates
How long delivery takes
Estimates are counted from dispatch and are based on typical Canada Post Xpresspost transit times. They are not guaranteed.
Shipping details
Packaging, tracking & addresses
Packaging & handling
- Every order is carefully prepared at our Ontario facility
- Orders are packed to protect product integrity in transit
- Packaging is selected based on product type, order size and transit time
Tracking
- Every order ships with Canada Post Xpresspost tracking
- Tracking is emailed once the order has been dispatched
- Your tracking link is also available in your account's order history
Delivery addresses
- We ship to addresses within Canada
- PO Boxes and Canada Post FlexDelivery addresses are accepted
- Please double-check your shipping address at checkout before placing your order
Shipping costs
- Shipping is free on orders over $250
- For smaller orders, the shipping cost is calculated and shown at checkout before you pay
Important notes
- Delivery times are estimates, and carrier delays can occur
- Processing and transit times may be longer during peak periods and holidays
- Once a parcel has been handed to Canada Post, delivery timing is managed by the carrier
- All products are sold for laboratory research use only
Questions
Shipping FAQ
What is the cut-off for same-day dispatch?
Orders paid before 2:00 p.m. EST on a business day are dispatched the same day. Orders paid after the cut-off ship the next business day.
How will I know when my order has shipped?
You'll receive an email with your Canada Post Xpresspost tracking number as soon as your order is dispatched. You can also find it in your account's order history.
Do you ship to PO Boxes?
Yes. PO Boxes and Canada Post FlexDelivery addresses are both accepted.
How do I get free shipping?
Shipping is free on orders over $250. It's applied automatically at checkout, with no code needed.
My tracking hasn't updated. What should I do?
Tracking can take a few hours to update after dispatch. If there's no movement after one business day, contact us at Telegram @NexpeptPeptide with your order number and we'll look into it.
Questions about an order?
Our support team can help with tracking, delivery and order status.
All products are intended for laboratory research use only. Not for human or veterinary use. Delivery timelines are estimates based on carrier transit times and are not guaranteed.